AI customer support that resolves calls 24/7
Answer FAQs, handle common issues and escalate to a human only when it matters.
HeyRik's AI customer support agent answers every inbound call instantly, resolves common questions from your knowledge base, and seamlessly transfers complex cases to your team — cutting wait times and support costs.
- 24/7 instant call answering
- Answers from your help docs
- Resolves common issues end-to-end
- Smart escalation to humans
- Recordings and transcripts
- 30+ languages
Deflect the repetitive calls
Let AI handle password resets, order status, hours and FAQs so your human team focuses on the cases that truly need them.
Grounded answers
Attach your help center and policies so every answer is accurate and consistent — no made-up responses.
Seamless human handoff
When a call needs a person, the agent transfers with context so customers never repeat themselves.
Frequently asked questions
Can it answer from our help docs?
Yes — attach PDFs and links and the agent answers grounded in your real documentation.
When does it escalate to a human?
You define the rules — it transfers complex or sensitive cases to a live agent with context.
Does it work 24/7?
Yes, it answers every call instantly, day or night.
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